Ellucian Banner Student Consultant in Sao Paulo, Brazil
Banner Student Consultant
# of Openings per Req:
This position is for a consultant with a solid background in higher education and specific work experience with the Enrollment, Curriculum, Registration and Records management as well as the functional configuration and application of Banner Student by Ellucian to support Student Services operations.
The consultant in this role will serve as a trusted advisor to our customers by providing on-site and remote consulting/support to Ellucian’s Banner Student modules; a successful candidate should also have demonstrable experience in one or more of Ellucian’s Banner Student business processes: Managing Student Accounts Receivables, Managing Recruitment/Admissions; Managing Student Academics; Managing Student Advising and Registration; Creating and Managing Programs and Curriculum; Managing New Term and End of Term Processes.
We have a collaborative team of consultants who push each other to grow, support each other in being authentic, and encourage each other to take on challenges as a way of bringing out the very best in each of us. We value qualities such as the ability to communicate effectively and credibly with both technical and functional staff as well as those responsible for the execution of day-to-day operations as well as those at the managerial and executive level.
Because the consultant in this role will be expected to have in-depth functional knowledge of business processes as related to student service offices and functions within colleges and universities, it is especially appealing to us to know that the candidate can demonstrate:
Success in managing client/customer expectations
Commitment to the delivery of quality along with the completion of tasks within an agreed-upon time-frame
Dedication to the achievement of expected outcomes by the way of documentation of action items, client issues with recommendations for resolution and next steps.
Consistently meets expectations and responds promptly and professionally to client requests, seeking guidance as appropriate.
Leverages knowledge and prior experience to develop, present, and defend rational conclusions, recommendations and implementation strategies.
Anticipates and resolves software problems and solves difficult challenges with only occasional need for assistance from others.
Tracks formal questions and answers regarding requirements, business process, and desired outcomes.
Communicates effectively internally through written reports, regular meetings and teleconferences, keeping management and coworkers apprised of software and customer issues that impact the successful and smooth deployment of Ellucian solutions.
Travels routinely to customer sites to deliver services; travels periodically for internal training.
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Hands-on experience with the Banner Student by Ellucian
A minimum of three years of experience working in a higher education environment, specifically within the area of Student Services
Bachelor's degree from a Regionally Credited institution
Ability to keep up with new Banner Student releases as they become available as well as the ability to train others on new functionality as related to releases demonstrated presentation skills and professional communication skills (written and verbal)
Ability to perform effectively in a work environment that requires hard work, has periods of tight deadlines, and where change is embraced as a method of continuous improvement.
Experience working independently with little direction and still achieve goals as well as working remotely in a team environment via phone and other electronic communication tools
Aptitude to learn new technologies and acumen to contribute to the innovation of service deliveries
Experience in the other modules of Banner and related business processes, including Banner Accounts Receivable , is highly preferred
Previous experience with other Ellucian products, including CRM solutions, is highly preferred
Experience driving change management initiatives across an organization
SaaS Implementation Experience/Knowledge
Ellucian is the world’s leading provider of software, services and insight to higher education. Ellucian helps the higher education community—students, faculty, and staff—achieve their goals more efficiently, effectively, and with reduced risk. Ellucian’s comprehensive suite of software solutions includes student information systems (SIS), finance and HR systems, recruiting and retention systems, among other offerings. With more than 1,500 institutions subscribing to Ellucian’s cloud services and SaaS offerings, the company is one of the largest providers of cloud-based solutions. Ellucian also supports the higher education community with a range of professional services, such as application software implementation, training, education, and management consulting. More than 2,400 institutions in 40 countries rely on Ellucian to help enable the mission of higher education.
All qualified applicants will receive consideration for employment at Ellucian without regard to race; creed; color; religion; national origin; sex; age; disability; sexual orientation; gender identity or expression; genetic predisposition or carrier status; veteran, marital, or citizenship status; or any other status protected by law.