Ellucian Cloud Delivery Lead in Reston, Virginia
Cloud Delivery Lead
# of Openings per Req:
Ellucian Cloud offers flexible options to our customers across three Cloud Service Lines: Application Managed Services (AMS), Application Hosted Services (AHS), and Subscription Services (SaaS), as well as a full suite of Technology Management (TM) service lines. While this can be a complex architecture to manage on the back end, the frontend of our services is setup for efficient customer consumption.
A SaaS Delivery Lead will have two primary areas of responsibility: SaaS communication and adoption coordination, and serving as the primary point of contact for customers who primarily consume SaaS in Ellucian Cloud. To accomplish this, you will work closely with Product, R&D, and Cloud Engineering teams and own the following duties and responsibilities –
Understanding current client SaaS models and the constraints around that model for their products
Understanding client roadmaps for new functionality and releasing deliverables
Developing communication plans to articulate upcoming release schedules and any constraints around those schedules
Developing educational materials for presentation to and consumption by SaaS customers. This will include recorded Brainsharks.
Providing guidelines to assurance teams to ensure seamless services from upgrade dependencies to maintaining new technologies and sunsetting old ones
Tracking and enabling communications between customers, other Cloud Delivery Leads, and Ellucian TM site leadership
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You will bring -
Deep experience and understanding of Public Cloud technologies and support models.
Ability to successfully navigate through various Cloud service types as well as Ellucian product lines.
Understanding of various Cloud service delivery models and ability to act as an advocate for adoption of new services.
The ability to prepare appropriate materials in a standard fashion (one standard) that speaks to multiple audiences
The ability to run reports and track customer progress relative to initiatives for which you are responsible
The ability to give customers and colleagues clear and concise instructions to set the right expectations, and deadlines within acceptable constraints
The ability to develop related educational and training materials; then instruct multiple audiences on the use and adoption of those materials
The ability to have difficult conversations with customers and colleagues to enable SaaS product success and customer long-term adoption and success
The willingness to work with colleagues in a collaborative nature to mature the SaaS Delivery Lead model
Ellucian is the world’s leading provider of software, services and insight to higher education. Ellucian helps the higher education community—students, faculty, and staff—achieve their goals more efficiently, effectively, and with reduced risk. Ellucian’s comprehensive suite of software solutions includes student information systems (SIS), finance and HR systems, recruiting and retention systems, among other offerings. With more than 1,500 institutions subscribing to Ellucian’s cloud services and SaaS offerings, the company is one of the largest providers of cloud-based solutions. Ellucian also supports the higher education community with a range of professional services, such as application software implementation, training, education, and management consulting. More than 2,400 institutions in 40 countries rely on Ellucian to help enable the mission of higher education.
All qualified applicants will receive consideration for employment at Ellucian without regard to race; creed; color; religion; national origin; sex; age; disability; sexual orientation; gender identity or expression; genetic predisposition or carrier status; veteran, marital, or citizenship status; or any other status protected by law.