Ellucian Technical Support Specialist in Purchase, New York
Technical Support Specialist
# of Openings per Req:
Ellucian is looking for an entry level Technical Support Specialist to join our Technology Management Services Team at Manhattanville College. This is an exciting opportunity to jump start your career in a technical field.
Day to Day Responsibilities:
Troubleshoot, repair, install and maintain PC related hardware on the College’s networks.
Organizes and prioritizes requests for service and on an as-needed basis works with vendor to resolve hardware and software problems.
Visits departments throughout the College to troubleshoot, repair, and maintain data equipment problems, including workstations, portable/laptop computers, Thin Client computers, scanners, monitors, printers, telephones, faxes, and other peripherals.
Ensures the accurate and complete logging of required information into the IT ticketing system.
Adheres to College and IT policies and procedures.
Provides software support on College approved applications and operating systems.
Provides audio-video assistance.
Assists with special projects as needed
Troubleshoots and supports integration with O365 collaboration suite.
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Strong interpersonal and communications skills and the ability to work effectively with a wide range of people in a diverse community.
Must be able to backup, transfer and restore user settings, documents and other files.
Must be able to troubleshoot and resolve operating system problems, application software problems, printing problems, and network connectivity problems on a TCP/IP based network.
Must be customer service oriented.
Must be courteous and polite.
Good verbal, telephone, and written etiquette.
Working knowledge and understanding of a broad range of desktop based hardware and software and networking concepts.
Able to follow instructions, work under supervision, and multi-task.
Ability to effectively work in a team environment.
Effective and efficient troubleshooting and problem solving skills.
Must be reliable and possess good organizational skills.
Must be able to trouble shoot audio video equipment and video conferencing applications such as Skype for Business and GoToMeeting
Ellucian is the world’s leading provider of software, services and insight to higher education. Ellucian helps the higher education community—students, faculty, and staff—achieve their goals more efficiently, effectively, and with reduced risk. Ellucian’s comprehensive suite of software solutions includes student information systems (SIS), finance and HR systems, recruiting and retention systems, among other offerings. With more than 1,500 institutions subscribing to Ellucian’s cloud services and SaaS offerings, the company is one of the largest providers of cloud-based solutions. Ellucian also supports the higher education community with a range of professional services, such as application software implementation, training, education, and management consulting. More than 2,400 institutions in 40 countries rely on Ellucian to help enable the mission of higher education.
All qualified applicants will receive consideration for employment at Ellucian without regard to race; creed; color; religion; national origin; sex; age; disability; sexual orientation; gender identity or expression; genetic predisposition or carrier status; veteran, marital, or citizenship status; or any other status protected by law.