Ellucian ITSM Support Analyst, Associate in Lake Mary, Florida
ITSM Support Analyst, Associate
# of Openings per Req:
Essential Duties & Responsibilities may include:
Configure ServiceNow settings and rules.
Rigorous and thorough testing of all changes to the ServiceNow environment.
Make recommendations and help implement changes to the functionality of ServiceNow.
Provide support via telephone, email, chat, or other inquiry systems for client issues.
Quickly learn and absorb the policies and procedures used to support various IT systems and environments.
Assist in testing and implementing vendor releases of the ServiceNow platform.
Participation in a 24x7 on-call rotation schedule.
Auto req ID:
Central Help Desk
Job Posting Location(s):
Experience with LDAP or similar application protocols.
Familiarity with ITIL concepts and principles.
Experience as a System Administrator in a heterogeneous, dynamic, customer-focused environment.
Proven customer service skills.
Clearly and effectively express ideas verbally and in writing.
Ability to communicate effectively and appropriately with peers, other Ellucian teams, vendors, and clients.
Capable of working on multiple projects and priorities in a deadline-driven environment
Clearly and concisely document processes and procedures.
Collaborative team experience with superior problem-solving skills
Ellucian is the world’s leading provider of software, services and insight to higher education. Ellucian helps the higher education community—students, faculty, and staff—achieve their goals more efficiently, effectively, and with reduced risk. Ellucian’s comprehensive suite of software solutions includes student information systems (SIS), finance and HR systems, recruiting and retention systems, among other offerings. With more than 1,500 institutions subscribing to Ellucian’s cloud services and SaaS offerings, the company is one of the largest providers of cloud-based solutions. Ellucian also supports the higher education community with a range of professional services, such as application software implementation, training, education, and management consulting. More than 2,400 institutions in 40 countries rely on Ellucian to help enable the mission of higher education.
Central Help Desk
All qualified applicants will receive consideration for employment at Ellucian without regard to race; creed; color; religion; national origin; sex; age; disability; sexual orientation; gender identity or expression; genetic predisposition or carrier status; veteran, marital, or citizenship status; or any other status protected by law.