Ellucian Systems Administrator in Bangalore, India
# of Openings per Req:
Professional presence and excellent communication skills
Proven experience working with executives (supporting meetings/technical needs)
Proven experience on ticket management (updates/SLA’s/closure)
PC imaging, configuration, troubleshooting, and support (Windows 8, 8.1, 10, OSX).
Support of Outlook, MS Office 365, PC Encryption software, Printers, PCs, Mac, Mobile Devices and other IT supported devices, repair and maintenance and all Ellucian specific applications.
Experience with cloud technologies (Box, Blue Jeans, and Office365)
Remote user support including - VPN installation and configuration
Testing new releases of software, Operating Systems, hardware, and peripherals.
Knowledge in PC support tools (i.e. SCCM, OSD, TeamViewer, and TEM).
Take on and resolve complex calls or tasks the other technicians could not resolve.
Working knowledge Audio Visual and Video teleconferencing
Responsible for learning and working independently.
Responsible for providing excellent support and timely service.
Being a team leader in the support of Ellucian customers and call resolution.
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Providing IT support across the Ellucian organization.
Taking on and resolving “Tier 2” requests and Incidents.
Providing excellent customer service.
Process improvement through automation and the use of technology.
Being a leader on the Technical Services Team.
Other duties as assigned
Ellucian is the world’s leading provider of software, services and insight to higher education. Ellucian helps the higher education community—students, faculty, and staff—achieve their goals more efficiently, effectively, and with reduced risk. Ellucian’s comprehensive suite of software solutions includes student information systems (SIS), finance and HR systems, recruiting and retention systems, among other offerings. With more than 1,500 institutions subscribing to Ellucian’s cloud services and SaaS offerings, the company is one of the largest providers of cloud-based solutions. Ellucian also supports the higher education community with a range of professional services, such as application software implementation, training, education, and management consulting. More than 2,400 institutions in 40 countries rely on Ellucian to help enable the mission of higher education.
All qualified applicants will receive consideration for employment at Ellucian without regard to race; creed; color; religion; national origin; sex; age; disability; sexual orientation; gender identity or expression; genetic predisposition or carrier status; veteran, marital, or citizenship status; or any other status protected by law.